In Refusing to Accept the Unacceptable: The Trials, Tribulations and Triumphs of Workplace Bullying and Harassment, author Denise Koster shines a spotlight on the far-reaching impact of violence and harassment in the workplace.
With real-world insights and powerful case studies of individuals who have endured bullying and incivility, as well as those who have lost their lives to workplace violence, Denise debunks myths about workplace misconduct and offers important revelations about its perpetrators and victims.
Based on 30 years of casework and workplace investigations, Denise’s book explores key psychological, behavioural and situational risk factors that leaders must be aware of in today’s challenging business environment.
Leveraging her experience as a Certified Threat Manager, Denise offers educational tools such as prescriptive strategies, and detailed processes that organizations can adopt to protect themselves and their employees.
This timely book is essential reading for anyone who has experienced workplace violence or harassment as well as managers, human resources professionals and other advocates searching for solutions.
“Denise Koster’s Refusing to Accept the Unacceptable, The Trials, Tribulations, and Triumphs of Workplace Bullying and Harassment puts a human face on the insidious epidemic that is workplace violence.
By sharing the stories of people who have experienced harassment and those who have lost their lives through violence at work, she dismantles common myths around the potential for violence and opens our eyes to the crushing toll of an often ignored problem.
A great feature of the book is a section containing practical tips and guidance on conducting workplace investigations, which offers insights on how to identify and root out bad behaviour.
The book is grounded in Denise’s extensive experience as a workplace investigator where she has helped hundreds of organizations identify the root causes of violence and harassment and implement policies and protocols to transform the workplace. It is essential reading for workplace leaders and anyone responsible for managing people.”
Workplace Mobbing Educator
RCMP Inspector (Retired)
“I recommend ''Refusing To Accept The Unacceptable" to anyone wanting to heighten their understanding of workplace bullying and harassment. Denise's book is highly relatable to those who have lived these nightmares and is essential reading for those that haven't. Case studies also added important context to the explanations of the behaviours and risk factors that can lead to unhealthy office dynamics, harassment, and bullying. As a former manager, I wish I'd read this book years ago.”
“I just wanted to let you know I finished your book last night. Took a while as I haven’t been reading much lately. Anyway.. Spectacular ! It is easy to see just how hard you have been working all these years. I kept feeling as if you were giving away all of your trade secrets, but as you mentioned it is for the greater good, which is a noble gesture. It will be amazing if your dear son follows in your footsteps. I must say this was a truly unique reading experience because I know you so well and how you speak. It was as if you were reading to me. Very special! You should be very proud, as I am in the work you have done, the people you have helped, your family, and what you have accomplished with the ups and downs you have met along the way. Thank you so much for bringing your masterpiece to me. I’m so proud.“
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